Terms and conditions

Private medical insurance companies do not generally cover fertility related treatments. Unless specific approval has been obtained from the insurance company in advance, patients will be required to make payments directly at the time of the appointment or treatment and, if appropriate, claim the cost retrospectively from the medical insurance company.

Treatment invoiced to a private medical insurance company will remain the responsibility of the patient until payment is received in full. Should the insurance company not pay all or part of the invoice, settlement will be required directly from the patient within 7 days of being notified of the outstanding amount. This will also be the case if the insurance company pays a claim and subsequently reclaims this. In the event of a dispute between a patient and an insurance company, any debt must be settled immediately by the patient and reclaimed from the insurance company retrospectively if appropriate.

Payment for all treatments should be made on the day of the appointment or in advance if requested (e.g. for packages such as IVF). If an invoice is sent to a patient, payment will be required to be made within 7 days of the date of the invoice.

In the event of payment not being received, following a reminder, a debt collection company will be instructed to commence proceedings to recover the debt. Should this be necessary, debt collection, legal and administration fees and statutory interest will be added to the debt.

92 Harley Street is the trading name of IVF Hammersmith Limited.